Last updated: October 31, 2026. This policy covers token pack purchases on Mindveria.
If you bought a token pack and have not used any tokens from it, you can request a full refund within 14 days of purchase. Contact us via the Contact page or at support@example.com with your account email and purchase date.
Tokens that have already been spent on messages are non-refundable, because the AI cost has already been incurred. If only part of a pack has been used, the unused portion may still be refunded within the 14-day window.
Approved refunds are returned to the original payment method. Processing time depends on your bank or card issuer and is typically 5–10 business days. Refund requests are reviewed case by case; duplicate or abusive requests may be declined.
If you were charged twice for the same pack, or charged without receiving tokens, contact us right away — we will verify the payment and either credit the tokens or refund the duplicate charge.
The daily free message allowance is free and is never charged, so it is outside this policy.